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Terms & Conditions ​

Last updated: March 2026

These Terms and Conditions ("Terms") govern your use of Taufinity Studio ("the Service"), operated by Taufinity B.V., registered in the Netherlands (KvK: 99879840). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

These Terms are governed by the laws of the Netherlands.

1. Acceptance ​

Use of Taufinity Studio — including signing in, accessing the dashboard, embedding widgets, or making API calls — constitutes acceptance of these Terms. No separate signature is required.

When we update these Terms, you will be asked to explicitly accept the updated version upon your next login. We will also notify you via the email address associated with your account. If you do not accept, your session will be ended and access will be suspended until acceptance. Continued use of the Service via API after notification of updated Terms constitutes acceptance of those Terms.

2. Description of Service ​

Taufinity Studio is an AI-powered platform for content creation, management, distribution, and customer engagement. The Service includes, but is not limited to, content generation, chat widgets (copilot), site management, social distribution, video storyboards, playbooks, routing, image generation, topic discovery, and publishing features.

The Service is provided "as is" and "as available." We do not warrant that the Service will be uninterrupted, error-free, or that it will meet your specific requirements.

3. Account and Access ​

To use the Service, you must authenticate using Google single sign-on. You are responsible for:

  • All activities that occur under your account
  • Maintaining the security of your account and any API keys
  • Notifying us immediately of any unauthorized use

New accounts may require administrator approval before access is granted. We reserve the right to suspend or terminate accounts that violate these Terms or for any other reason at our discretion.

4. Organization and User Roles ​

Access is organized through organizations with role-based permissions (Owner, Admin, Member, Viewer). Organization administrators are responsible for managing members and their access levels. See User Management for details.

5. Acceptable Use ​

You agree not to use the Service to:

  • Generate illegal, harmful, deceptive, or misleading content
  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights of others
  • Distribute malware or engage in malicious activities
  • Attempt to gain unauthorized access to the Service or related systems
  • Abuse or circumvent usage limits or rate limits
  • Use AI features to perform people-finding, background checks, or surveillance activities in violation of privacy protection controls

We may suspend access immediately if we reasonably believe a violation has occurred.

6. Content Ownership and Intellectual Property ​

Your Content. You retain ownership of content you create, upload, or generate using the Service. By using the Service, you grant Taufinity a limited license to process, store, and transmit your content as necessary to provide the Service. This license terminates when your content is deleted or your account is closed.

AI-Generated Content. Content generated by AI models through the Service is subject to the terms of the underlying AI provider. You are responsible for reviewing all AI-generated content for accuracy, appropriateness, and legal compliance before publication or use. AI outputs are not guaranteed to be accurate, complete, original, or non-infringing. AI models may produce outputs that inadvertently resemble or reproduce third-party intellectual property — you bear the risk of any such infringement claims.

Platform IP. All intellectual property rights in the Service (software, design, documentation, trademarks) remain with Taufinity. Nothing in these Terms transfers any IP rights to you beyond the limited right to use the Service.

7. AI Services and Third-Party Providers ​

The Service integrates with third-party AI providers including OpenAI, Anthropic, Google, Mistral, and others. Depending on your plan:

  • Standard plans: AI usage is provided and billed through Taufinity Studio
  • Enterprise plans: You connect your own API keys (BYOK) and AI usage is billed directly by your provider. You are solely responsible for compliance with your AI provider's terms of service. Taufinity acts as a technical conduit for API requests and does not assume liability for your provider relationship

In both cases:

  • AI model outputs are provided without warranty of accuracy, completeness, or fitness for purpose
  • You are responsible for human review of AI-generated content before use
  • We do not control AI model behavior, training data, availability, or pricing
  • Your use of third-party AI services is additionally subject to those providers' terms

EU AI Act. Where applicable, you are responsible for compliance with EU AI Act transparency obligations (Article 50) when deploying AI-generated content to end users through the Service, including disclosure that content was generated by AI.

We are not liable for any decisions made or actions taken based on AI-generated content.

8. Data and Privacy ​

Your organization's data belongs to you. We process data on your behalf as a data processor under GDPR. A Data Processing Agreement (DPA) is available upon request and forms part of these Terms when executed.

  • See Data Governance for details on privacy controls, encryption, data processing location, and deletion
  • See our Privacy Policy for how we collect and use data
  • Chat logging is opt-in and disabled by default
  • You are the data controller for personal data processed through your widgets and chat interactions
  • You are responsible for maintaining appropriate privacy policies and terms of use for your end users
  • A list of sub-processors used by the Service is available upon request. We will notify you of material changes to our sub-processors

Data portability. You may export your data at any time during the term of your agreement in machine-readable formats (JSON, CSV) via the API or by request. Upon termination, you may request export of your data within 30 days. After the export period, data will be deleted in accordance with our data retention policies.

9. Confidentiality ​

Each party agrees to keep confidential any non-public information received from the other party in connection with the Service, including API keys, business data, and technical configurations. Confidential information may only be used for the purpose of performing obligations under these Terms. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

10. Service Availability ​

We aim for high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

  • Scheduled maintenance (communicated in advance where possible)
  • Urgent security patches or fixes
  • Third-party service outages (cloud infrastructure, AI providers)
  • Force majeure events as defined in section 18

11. Feature Changes ​

Taufinity Studio is actively developed. Features may be added, modified, or removed over time.

  • If a feature is scheduled for removal (sunset), we will provide a minimum of 30 days' notice before discontinuation
  • Notice will be communicated through the platform or via the email associated with your account
  • New versions of the Service need not contain the same functionality as previous versions

12. Limitation of Liability ​

To the maximum extent permitted by Dutch law:

  • Taufinity shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill
  • Our total aggregate liability for any claims arising from or related to the Service shall not exceed the fees paid by you in the twelve (12) months preceding the claim
  • We are not liable for: content generated by AI models, decisions made based on AI output, third-party service outages, or data loss resulting from misuse of the platform

Exceptions. These limitations do not apply to liability arising from gross negligence or willful misconduct, or where limitation is prohibited by applicable law.

13. Indemnification ​

You agree to indemnify and hold harmless Taufinity from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

  • Your use of the Service
  • Content you create, generate, or publish through the Service
  • Your violation of these Terms
  • Your violation of any applicable law or third-party rights

14. Modifications to Terms ​

We may modify these Terms at any time. When we do:

  • We will update the "Last updated" date at the top of this page
  • For material changes, we will notify you via email and require explicit re-acceptance through the platform upon your next login
  • If you do not accept updated Terms, your access will be suspended
  • For changes required by law or regulation, modifications may take effect immediately

We will not make retroactive changes that materially reduce your rights under the Terms that were in effect when you last accepted.

15. Suspension and Termination ​

Suspension. We may suspend your access to the Service:

  • Immediately, if we reasonably believe you are in material breach of these Terms, engaging in illegal activity, or posing a security threat
  • For non-payment, after providing 14 days' written notice and opportunity to cure
  • During suspension, your data is preserved but access is blocked

Termination by you. You may stop using the Service at any time. Contact your administrator to close your account.

Termination by us. We may terminate your access:

  • Immediately, for material breach that is not cured within 14 days of notice (where curable)
  • With 30 days' notice, for any other reason

Effect of termination. Upon termination, your right to use the Service ceases immediately. You may request data export within 30 days of termination. After the export period, your data will be deleted.

Sections 6 (Content Ownership), 8 (Data), 9 (Confidentiality), 12 (Limitation of Liability), 13 (Indemnification), and 16 (Governing Law) survive termination.

16. Governing Law and Disputes ​

These Terms are governed by the laws of the Netherlands. Any disputes shall be submitted to the exclusive jurisdiction of the competent courts of Amsterdam, the Netherlands.

If you are a consumer in the EU, you may also be entitled to use the EU Online Dispute Resolution platform.

17. General ​

  • Entire agreement. These Terms, together with our Privacy Policy, Data Governance documentation, and any executed DPA, constitute the entire agreement between you and Taufinity regarding the Service.
  • Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.
  • Assignment. We may assign these Terms to an affiliate or successor. You may not assign your rights without our consent.
  • No waiver. Failure to enforce any provision does not constitute a waiver of that provision.

18. Force Majeure ​

Neither party shall be liable for failure or delay in performing obligations under these Terms caused by events beyond reasonable control, including but not limited to: natural disasters, war, terrorism, pandemic, government action, power or internet outages, and failures of third-party infrastructure or AI providers.

The affected party must notify the other party promptly and take reasonable steps to mitigate the impact. If a force majeure event continues for more than 90 days, either party may terminate these Terms with immediate effect.

19. Contact ​

For questions about these Terms:

  • Email: [email protected]
  • Taufinity B.V., Don Boscostraat 4, 5611 KW Eindhoven, the Netherlands
  • KvK: 99879840